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How We Are Organized

This department consists of a workforce of 24 diligent and hard-working staff members who deliver a vital, integral service for more than 30 county departments. They are organized into four major divisions: Administration, Enterprise Solutions, Infrastructure Support, and Application Services.

Enterprise Solutions

Established in 2015, this division drives strategic, forward-thinking processes and enterprise development through comprehensive business analyses and business intelligence partnerships across the County and its departments. Efforts concentrate on maximizing opportunities to improve efficiency. Each initiative follows a standard business process management methodology and a comprehensive business process review is conducted by the business analysts and reviewed by the necessary stakeholders. This division also includes a team of ERP systems specialists that diligently support systems that have an enterprise-wide focus.

Infrastructure Support

This foundational division supports the desktop computers, telephones, servers (virtualized and physical), backup systems, wired and wireless network systems, network security appliances, and disaster recovery plans across the County. The team members are highly trained and certified in their fields. A significant portion of their efforts include not only monitoring these systems but also strategically planning and implementing the refresh cycle across all of these assets in a cost efficient manner while improving employee productivity.

Application Services

This division primarily supports our Geographic Information Systems (GIS), application development efforts, large mainframe systems, and website governance. This team strategically manages the full lifecycle for systems and applications development as well as provides key analyses for buy versus build decisions. This also includes administration of web servers, database systems, and content delivery systems to offer quality data at an enterprise-level and in a secure manner. Our innovative approach to continuous improvement helps inspire better business decisions across the County.

Contact Us

117 Dick Street Ste 519
Fayetteville, NC 28301

Phone:  910-323-6119
Fax: 910-323-6153

Director: Keith Todd

Digital Counties Survey Winner - 2016 and 2017

Award Winners in 2016, 2017 and 2019

Strategic Technology Plan

Annual Technology Report