Public Utilities

Available to the public by phone and email Monday - Friday from 8 a.m. - 5 p.m.
Payments may be made online, by phone or by mail

Call: 910-678-7682
Email: publicutilities@co.cumberland.nc.us
Visit: www.co.cumberland.nc.us/utility

The Cumberland County Public Utilities Division of the Engineering and Infrastructure Department provides the planning, development and implementation of programs to expand and extend water and/or sanitary sewer services into the unincorporated areas of the County, primarily through the organization and administration of water and sewer districts established by the Board of County Commissioners.

Pay Bills Online

Customers can pay their bills online by accessing the Customer Self Service site. Instructions for setting up accounts and enrolling in automatic payments are listed under the Forms section below. 

https://ccmunis.co.cumberland.nc.us/MSS/citizens/default.aspx

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Bills are due by 5:00pm on the 10th of each month. Any payments received after 5:00pm on the 10th will be subject to a $10 late fee. Accounts delinquent after the 24th of each month may have service disconnected. Service will be restored after account balance is paid in full and a $25 reconnection fee is paid.

Utility Assistance

Renters who need rent or utility assistance can apply online at nc211.org/hope. Applicants who cannot access the online application can also call 2-1-1 and speak with a program representative, who will assist the caller through the application on the phone. Callers can reach 2-1-1 Monday-Friday between 7 a.m. and 6 p.m.

HOPE-General-Factsheet

Resource Links

Forms

Announcements

Public Utilities

Phone: 910-678-7682
Please listen to the entire menu for the best option.

Hours:
8 a.m. to 5 p.m.
Monday- Friday
Excluding State holidays

publicutilities@co.cumberland.nc.us

After Hours Emergency Line
910-651-3190