News Releases

County Hosts Tour of Future Emergency Services Building

Jan 18, 2019

Cumberland County officials hosted a tour Friday morning of the existing building that will become home to the County’s 911 communications and emergency operations centers. Guests walked through the building at 500 Executive Place in Fayetteville and heard a brief presentation from the public safety design consultants hired by the County to assess the facility’s current conditions and develop conceptual designs and preliminary cost estimates for renovations.

City of Fayetteville, Hope Mills, Sheriff’s Office and Fire Chiefs’ Association officials were among those who participated in the tour.

“Cumberland County has an urgent need. Our communications center and emergency operations center are outdated and obsolete,” said Assistant County Manager Tracy Jackson, the interim Emergency Services Director. “This is our vision for being able to meet our operational needs.”

The building will house the County’s Emergency Services Department, which includes the 911 Call Center, Fire Marshal’s office and Emergency Management. These offices, and the County’s Emergency Operations Center, are now housed in the Law Enforcement Center next to the Judge E. Maurice Braswell Courthouse at 117 Dick St.

The county purchased the Executive Place building for $5.1 million in November. Renovations and upgrades to the facility are estimated to run between $15 million and $17 million, with approximately $4 million of that total going toward the technology needs for a modern call center, Jackson said. The County will be seeking grant funding from the N.C. 911 Board during the upcoming grant cycle for renovation, hardware, equipment and associated technology costs.

Building a new center would cost more than $30 million, Jackson said.

Commissioner Jeannette Council, chair of the Board of Commissioners, contacted Fayetteville Mayor Mitch Colvin regarding the city’s interest in a joint 911 Center either through co-location or consolidation and the County is awaiting a response.

“We have been talking about building a new emergency services center for years. Yet, there were too many obstacles and we never had a clear path to move forward. That path is before us now and we are excited about what lies ahead,” said Commissioner Council said.

The building has 17,000 square feet and sits on 2.722 acres at the intersection of Ravenhill Drive and Executive Place. Originally an insurance service center for State Farm, the building was renovated by the Department of Defense in 2009 into a secure office and data center and includes a K4-rated security fence around the perimeter.

The new facility will provide a long-term solution for the county to respond to natural disasters and other emergency conditions. It will operate 24 hours a day, seven days a week. Renovation provides a cost-effective solution to providing reliable emergency services to the region and a high-quality work environment that promotes staff well-being and anticipates future growth.

For the County, the next steps are to determine if the City of Fayetteville is interested in partnering on the building through co-location or consolidation of 911 services and then moving to the next phase of architectural work, followed by construction, which could take 12 to 18 months to complete.

IMG_1329 (002) 500 Executive Place