News Releases

Cumberland NC Works Career Center Certified by State

Dec 19, 2018

The Cumberland County NCWorks Career Center has been certified by the NCWorks Commission as having met the commission’s criteria for NCWorks Career Centers. The Cumberland County Workforce Development Board and Career Center staff were recognized at the commission’s Nov. 14 meeting in Raleigh.


The center certification process was established by the commission to ensure a consistent level of quality customer service throughout the career center system, to promote an integrated delivery approach, and to maintain service expectations of the NCWorks Career Center brand. 


The NCWorks Commission’s Quality Improvement Unit visited the Cumberland County office, located at 414 Ray Ave., Fayetteville, Oct. 4. During this visit Tammy Reese stated that the Cumberland County NCWorks Career Center has had the greatest transformation of all career centers across the state of North Carolina. The Quality Improvement Unit will remain in touch with the Cumberland County office to provide guidance for continuous improvement and additional requirements for the post one-year certification period.


ACT Work Ready Community

Also, Cumberland County was certified as an ACT Work Ready Community in May after completing a two-

year certification process. The Cumberland County NCWorks Career Center was recognized at a conference in New Orleans in October. The ACT Work Ready Community initiative enhances economic development by ensuring community members, from students just entering the workforce to long-time employees, understand the skills employers require. Cumberland County met required goals for ACT Work Ready certification having employer support from 158 businesses that committed to recognizing or recommending the Career Readiness Certificate. Cumberland County surpassed the goal of 2,229 people earning the CRC with 10,000 people earning the certification.


“The Career Readiness Certificate, utilizing the ACT WorkKeys Test, measures and certifies essential work skills needed for success in jobs across industries and occupations,” said Nore Brantley, Cumberland County Schools High School to Work Partnership Coordinator. “When businesses require or recommend the CRC from applicants, they tap into the most qualified labor pool in the area.”


For more information about the Cumberland County NCWorks Career Center, go to The Workforce Development Board is appointed and governed by the Cumberland County Board of Commissioners.