News Releases

Cleanup Hotline Connects Residents, Volunteer Agencies

Oct 09, 2018

Cumberland County residents who sustained home damages during Hurricane Florence can call the Home Cleanup Hotline at 1-800-451-1954 to receive assistance.

The hotline is provided by Crisis Cleanup, a national resource organization that helps coordinate the work of volunteer organizations with survivors whose homes have been affected by natural disasters.

When calling, residents can ask for assistance from reputable and vetted relief agencies that may assist with services such as cutting fallen trees, tarping roofs and removing debris such as drywall, insulation, flooring, furniture and appliances. All services are free and completed by volunteers who provide the tools and equipment necessary to complete the work. Service, which is based on the availability of the volunteer agencies, is not guaranteed.

The hotline cannot assist with services such as food, clothing, shelter, insurance or questions about FEMA assistance. For information about resources that can assist with these services, view the Community Resource Directory available online at

Additionally, residents can call 2-1-1 or go to to be connected to information and resources. 2-1-1 is a free, 24/7 hotline, available in over 180 languages, that provides information to individuals seeking community resources like shelter, food and water, recovery support and other basic needs.   

For local assistance or to volunteer, organizations and residents can contact the Cumberland Disaster Recovery Coalition (CDRC) at or 910-302-8601. They can also attend a CDRC meeting, which are held each every Tuesday from 4:30 to 6 p.m. at St James Lutheran Church, 1424 Morganton Rd.