Strategic Plan

Mission Statement
To provide quality services to our citizens while being fiscally responsible.

Vision Statement
To grow as a regional destination for employment, economic development, commerce and cultural pursuits.

Core Values: Serving Cumberland County citizens with PRIDE

  • Professionalism
  • Respect
  • Integrity with accountability
  • Diversity
  • Excellent Customer Service

Recognizing that all people are different, we treat everyone with dignity and serve our diverse population with professionalism, respect, integrity, diversity and excellent customer service (PRIDE).



GOAL 1: Capital Projects
Use the Capital Planning Model as a tool to assist in funding capital and large recurring expenses such as repairs/maintenance and information technology.

  • Review and approve the DRAFT Capital Planning Model policy (Approved April 26, 2018)
  • Establish the annual funding commitment for the specific capital projects and recurring expenses
  • Incorporate the Capital Planning Model into the annual budget process with more detailed discussion on project specifics

GOAL 2: Public Water Expansion
Create a plan and identify funding sources for countywide water, starting with areas contaminated by GenX. 

  • Designate the Public Works Commission as the County’s primary water provider
  • Partner with the PWC to complete a preliminary engineering study for the GenX contaminated areas
  • Stay engaged with state agencies
    • Participate in weekly conference calls
    • Attend Science Advisory Board meetings
  • Engage with state legislators about funding needs and public health concerns in contaminated areas
    • Request funding for extending water lines
    • Maintain awareness of the impact on our citizens
    • Stress importance of holding Chemours accountable
  • Identify funding sources; seek grants and state and federal legislative actions and assistance
  • Continue to provide information to citizens about GenX contamination through website and other platforms

GOAL 3: Economic Development
Promote economic development, job retention and growth.

  • Work with the Fayetteville Cumberland Economic Development Corporation to develop and establish goals and strategies for economic development
    • Strategy should include working with municipalities on initiatives
    • Invite municipalities to attend meetings where items in or near their towns are discussed
  • Streamline regulatory, permitting processes
    • Acquire new software solution for central permits, inspections, code enforcement, land use, parcel/address management and environmental health
  • Consider pursuing legislative action allowing the County to have a small business enterprise program to promote the development of small businesses in the county and that mirrors legislation passed for the City of Fayetteville

GOAL 4: Maintaining the County’s Financial Strength
Maintain the County’s strong financial position by pursuing initiatives that advance long-term sustainability.

  • Capital Planning Model
  • Business Intelligence
  • Continued involvement in Government Finance Officers Association Excellence in Financial Reporting Program (Comprehensive Annual Financial Report)                                                 

GOAL 5: Performance and efficiencies, including review of human services governance structure
Optimize service delivery through staff development, business process review and innovation.

  • Human Resources projects
    • Performance Development and Management System through NeoGov
    • Salary review
    • Leadership Academy
  • Prioritize business process review/improvement
  • Explore the merger of county functions (technology, human resources, public information, facilities maintenance)
  • Continue investment in technology
  • Human Services Governance Review
    • Department of Public Health and Department of Social Services
      • School of Government presentation on Feb. 27, 2018
      • Develop next steps (Board of Commissioners voted to maintain current governance structure with separate Department of Social Services Board and Board of Health on May 21, 2018)

GOAL 6: Completing project negotiations
Reach decisions related to projects that have been under long-term consideration. 

  • 911 Center (Existing building purchased at 500 Executive Place to house County Emergency Services, 911 Call Center and Emergency Operations Center)
  • Sales Tax Distribution (Sales Tax Distribution agreement approved for four fiscal years: 2020-2023)
  • School Funding
  • Shaw Heights
  • Baseball Funding/Parking Deck (City and County approved agreements Feb. 5, 2018)

Contact Us

117 Dick Street
Room 561
Fayetteville, NC 28301

Phone: 910-678-7771
Fax: 910-678-7770

Chairman: W. Marshall Faircloth

Clerk to the Board:
Candice White

Email all commissioners:

Mailing Address:
PO Box 1829
Fayetteville, NC 28302-1829