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Mission, Vision, Strategic Plan

Mission Statement

To provide quality services to our citizens while being fiscally responsible.

Vision Statement

To grow as a regional destination for employment, economic development, commerce and cultural pursuits.

Core Values: Serving Cumberland County citizens with PRIDE

  • Professionalism
  • Respect
  • Integrity with accountability
  • Diversity
  • Excellent Customer Service

Recognizing that all people are different, we treat everyone with dignity and serve our diverse population with professionalism, respect, integrity, diversity and excellent customer service (PRIDE).

Goals, Objectives and Action Steps:


GOAL 1: Ensure a safe and healthy community by providing needed services to our citizens in a timely manner.


Objective 1: Provide youth development program opportunities that promote good citizenship.

Action steps:
  • Coordinate and implement youth development programs and initiatives.
  • Educate County departments on the Summer Youth Program and encourage participation to provide job training opportunities.

Objective 2: Assist with efforts to reduce crime by repeat offenders.

Action steps:
  • Continue Pre-trial Services.
  • Support Drug, Sobriety and Veterans Courts. Seek grant funding for Mental Health Court.
  • Support the grant-funded Critical Time Intervention program at the Detention Center.

Objective 3: Improve emergency response services to citizens.

Action steps:
  • Revive the Public Safety Task Force to collaborate on emergency response recommendations.
  • Plan for regional back-up 911 Center.
  • Improve technology to enhance efficiency in emergency response.
  • Establish a consolidated Public Safety Answering Point between City of Fayetteville and County within the next five years.

Objective 4: Promote a healthy community by providing educational, health and human services programs and resources to citizens.

Action steps:
  • Conduct annual community health needs assessment to identify priority needs.
  • Provide health, child/elder abuse prevention, mental health and nutrition education programs and consumer resources for children, citizens and employees.
  • Continue and improve programs that promote responsible pet ownership, including offering a Pet Responsibility Class through FTCC Continuing Education and the SUMMERSCAPES Kid’s Program.
  • Continue targeted focus on animal cruelty investigations.
  • Provide health, child/elder abuse prevention, mental health and nutrition education programs and consumer resources for children, citizens and employees.
  • Expand smoke-free efforts throughout the county and region.

Objective 5: Collaborate with community partners to improve programs and services to reduce homelessness.

Action steps:
  • Create and maintain inventory of available community resources to address issues impacting homelessness.
  • Research models from other communities that have been successful in addressing homelessness through best practices.
  • Identify underlying issues that contribute to homelessness and identify community partners.
  • Develop a comprehensive and sustainable plan to provide resource and referral case management, housing and employment services to the homeless.
  • Identify and seek grant and other funding opportunities to assist in developing a comprehensive “wraparound” homeless resource.

GOAL 2: Provide adequate infrastructure consistent with orderly growth of a dynamic county.


Objective 1: Explore strategies to address the County’s need for more office space, and ensure facilities are well-maintained.

Action steps:
  • Inventory and assess all County facilities and properties to determine usage, space availability, and feasibility of retrofit.
  • Assess all County buildings and parking lots for regulatory compliance and condition of infrastructure.
  • Develop a County facilities plan and explore opportunities to share and create needed office space and address any compliance and maintenance issues.
  • Prioritize projects through a Capital Improvement plan.
  • Develop a Crown Complex facility plan (buildings, parking, properties, etc.) and consider possible funding options.
  • Assess directional signage in public buildings and update to ensure accuracy and efficiency.

Objective 2: Strengthen the County’s green and energy-efficiency initiatives.

Action steps:
  • Assess County government departmental recycling practices in place through an updated survey.
  • Revive the Green Committee to research best practices and develop a feasible and fiscally responsible county government wide three-year action plan with consistent departmental green procedures and education provided by County’s recycling coordinator.
  • Place recycling containers in public areas of County buildings.

Objective 3: Advance the county’s automation and technology capabilities.

Action steps:
  • Maintain a yearly updated 3-year countywide technology plan.
  • Continue advancing the county’s telecommunications plan by phasing in VoiceOver IP Phase 4 so all of County will be on a single system.
  • Continue implementation of digital records system to include Child Support, DSS and Veterans Services.
  • Continue application modernization to enhance customer service, specifically, finance, HR and jury software.
  • Develop a central phone number with a phone tree to serve as the primary citizen contact line.
  • Complete the framework for an interdepartmental business partnership.
  • Assess feasibility of providing wireless access in Courthouse.

Objective 4: Increase gateway and other beautification efforts to create a more aesthetically appealing community.

Action steps:
  • Continue to enforce existing regulations and introduce new ordinances and codes in order to maintain a visually friendly and safe environment.
  • Promote Master Gardener program and enlist MG volunteers to assist in beautification and green efforts by providing educational opportunities and consultation services.
  • Encourage Adopt-A-Highway throughout the County.
  • Promote educational programs to schools, library, parks and recreation centers, festivals, etc. to protect our natural resources.

GOAL 3: Promote economic development by creating and retaining jobs, and providing career opportunities, quality education, cultural and recreational services.


Objective 1: Ensure effective economic development incentives and practices are in place to attract and retain business and industry.

Action steps:
  • Identify expectations for economic development including, but not limited to, existing incentive programs and policies, utilization of existing business sites and industrial parks, and job creation.
  • Review existing economic development incentives to assure they are consistent with NC General Statutes and conducive to attractive new business.
  • Continue to promote development that is economically viable through responsible land-use planning and zoning.
  • Create a culture that supports a user-friendly approach to the growth and development of the industrial base and local workforce.
  • Establish a policy that promotes the use of local businesses for products and services, as allowed N.C. General Statutes.
  • Continue to provide small business programs, databases, job and career centers, and skills training and increase participation.

Objective 2: Promote economic development through the preservation of natural resources, farmland and the county’s agricultural industry.

Action steps:
  • Continue to utilize the Working Lands Protection Plan as a guide to promote the long-term use of agricultural land.
  • Provide classes and technical assistance to veterans transitioning to agriculture.
  • Continue to raise awareness and promote economic impact of agriculture.
  • Continue to promote local food movement, including community gardens and farmers markets.

Objective 3: Provide quality cultural and recreational services.

Action steps:
  • Continue to provide diverse events and programs to entertain, educate and enlighten.

Objective 4: Develop a flexible, proactive approach to the expansion and contraction of the military.

Action steps:
  • Improve communications and partnership with Fort Bragg.
  • Participate in and collaborate with local, regional and state military affairs and economic development organizations.

GOAL 4: Educate, inform and engage employees, citizens, elected and appointed officials through effective and efficient communications.


Objective 1: Increase citizen engagement as evidenced by increased advisory board applications, meeting attendance and program participation.

Action steps:
  • Engage and educate citizens through resource guides, public forums, programs and other outlets.
  • Share information on County resources with each municipality and on Fort Bragg.
  • Educate commissioners about advisory board members’ responsibilities and time commitment to assist in recruiting citizens with relevant experience to apply for vacancies.
  • Promote student involvement on boards and in programs like Citizens’ Academy through institutions of higher learning.

Objective 2: Enhance communications systems and transparency so citizens can readily access information.

Action steps:
  • Develop additional online services for citizens.
  • Enhance website; ensure information is current and links operational.
  • Provide link to County website on library public computers.
  • Ensure links to municipalities, school system and Fort Bragg are easily accessible on County website.

Objective 3: Improve internal communications.

Action steps:
  • Enhance Intranet and ensure access to the County’s intranet and email system.
  • Update and revise County personnel ordinance (Chapter 10); disseminate to employees.
  • Update Human Resources policies; disseminate to employees.
  • Continue to utilize performance management evaluation system to enhance effective communications between supervisors and employees.

Objective 4: Improve communication and collaboration between the County and other governmental entities, including boards, committees and commissions.

Action steps:
  • Continue holding joint meetings between Commissioners and various other governing boards such as the School Board, staff and community leaders.
  • Ensure each new board member receives a full and complete orientation to the board, including attending countywide welcome/information session and a tour.
  • Promote advisory board participation in Citizens’ Academy.

GOAL 5: Employ motivated, professional and well-trained personnel who offer excellent customer service with PRIDE – Professionalism, Respect, Integrity with accountability, Diversity and Excellent Customer Service.


Objective 1: Optimize service delivery through innovation, automation and technology to enhance current services and create new service opportunities.

Action steps:
  • Seek and implement automated systems that enhance or create new service delivery methods.
  • Explore the feasibility of allowing flexible work schedules for our employees.

Objective 2: Encourage citizen engagement and provide feedback opportunities through various outlets as it relates to service delivery.

Action steps:
  • Develop a “Tell us about your experience” feedback system with a prominent link on homepage.
  • Ensure feedback is reviewed and responded to by appropriate staff member.
  • Respond to complaints from public within 24 hours.

Objective 3: Implement staff development and training programs.

Action steps:
  • Identify training needs and areas of improvement.
  • Prepare a risk assessment to determine safety issues that impact our employees in the workplace.
  • Facilitate a detailed succession plan for each department to address turnover due to aging workforce.
  • Develop courses that target supervisors’ and employees’ training needs and promote customer service, teambuilding and leadership.
  • Support department-specific licensure and certification training needs.

Objective 4: Recognize employees for their achievements.

Action steps:
  • Identify ways department heads can recognize employees.
  • Develop best practices approach to employee recognition and offer training in those best practices.

Objective 5: Support the development and maintenance of a competitive pay and position classification system.

Action steps:
  • Use labor market analysis and periodic classification studies to develop and maintain a competitive pay and position classification system.

Objective 6: Recognize the importance of the employee’s health and fitness for the benefit of the employee as well as the entire organization.

Action steps:
  • Develop a communications plan to educate our workforce on the importance of employee health and wellness participation.
  • Promote Employee Assistance Program.
  • Conduct an employee wellness survey.
  • Explore further methods of offering incentives to employees for their participation in wellness programs.
  • Assess opportunities available to the County in encouraging physical activity through a voucher program to local fitness facilities.

Copyright © 2012
Cumberland County, NC.
All Rights Reserved.
County Courthouse
117 Dick Street
Fayetteville, NC 28301