covid_19

County Services and Operational Changes due to the Novel Coronavirus or COVID-19

 

Cumberland County has implemented additional operational and staffing changes to help reduce the spread of novel coronavirus (COVID-19) and to protect the community and staff.

The following changes are effective March 30.

revised ops

Solid Waste open to public with revised operations

Ann Street Landfill
Monday, Tuesday, Thursday, and Friday: 6:30 a.m. to 3 p.m.
Wednesday: 6:30 a.m. to 12 noon
Saturday: Closed

Wilkes Road Landfill
Monday, Tuesday, Thursday, and Friday: 8 a.m. to 3 p.m.
Wednesday: 8 a.m. to 12 noon
Saturday: Closed

Container sites will close at 12 noon on Saturdays until further notice. The Warren site will be closed all day on Saturdays starting April 4 until further notice.

Household Hazardous Waste Collection Site will be closed until further notice.

All Solid Waste Facilities will be closed on April 10 in observance of Good Friday.

Call: 910-321-6920
Visit: www.co.cumberland.nc.us/solidwaste

If you have any questions about trash collections in the City of Fayetteville, call 910-433-1329.

appointment based

Department of Public Health - All clinical services require an appointment. Appointments for all programs will be limited.
Call: 910-433-3600
Email: clinicappointments@co.cumberland.nc.us  Include name and phone number in email.
Visit: www.co.cumberland.nc.us/publichealth
Hours of Operation:
Monday-Friday, 8 a.m.-5 p.m.- Tuesday evening hours are canceled. 

Pharmacy: open, but please call before 910-433-3602 prior to arrival. 
Baby Store: closed
Well-child checks: suspended until further notice. We will continue to see pediatric patients for sick visits
The North Carolina Breast and Cervical Cancer Control Program (NC BCCCP): appointments  limited
Pregnancy test counseling: suspended until further notice 
All health education programs: canceled
WIC: Services available by appointment at the Health Department and Spring Lake locations. Spring Lake WIC office open Tuesdays and Thursdays only. Hope Mills WIC office closed March 24. Benefits will be issued electronically when possible.
Email: wicappointments@co.cumberland.nc.us
Spring Lake: 910-321-6420
**Hope Mills: 910-433-3760 -- Closed as of March 24.
Ramsey Street: 910-433-3746

Medical and Vital Records: by appointment only at 910-433-3600

Stedman-Wade Health Clinic at the Health Department by appointment only; call 910-433-3777
Stedman-Wade Dental Clinic at the Health Department: closed.
Cumberland Healthnet Clinic at the Health Department: by appointment; call 910-483-6869

To reduce the risk from COVID-19, the following visitor protocol will be in place when visiting the Cumberland County Department of Public Health.

These policies will apply to all Cumberland County Department of Public Health locations, including Spring Lake WIC satellite location. 

  • Clinical/patients will be seen in Clinics of the Health Department by appointment only.
  • This includes Medical Records and Environmental Health.
  • Any persons accompanying a patient must wait in their vehicle except for Child Health, WIC and Child Immunization patients. Only those who must accompany a patient will be allowed in the lobby. Limit of one person, per patient in the lobby, clinic and waiting area and/or patient room.
  • Screening of patients, clients and their visitors will take place at a designated screening area near the building entry and away from the waiting area. You will be asked a series of questions about your symptoms, travel history and whether you have had contact with someone who has tested positive for COVID-19. You will have your temperature taken.
  • You may be asked to wear a face mask.

closed to public reduced
Open for assistance by telephone and email.

Animal Control – Adoptions are suspended during the next 30 days. No owner surrenders of animals are being accepted. Owners may reclaim pets by appointment only.

Call: 910-321-6852
Email: ccac@co.cumberland.nc.us
Visit: www.co.cumberland.nc.us/animalcontrol

Anyone looking for lost pets can view all animals at the shelter on www.petharbor.com. If they see their lost pet on the website, they can call the shelter at 910-321-6852 to schedule a time to reclaim.

Board of Elections
Call: 910-678-7733
Email: boardofelections@co.cumberland.nc.us
Visit: www.electionready.net to download a voter registration application and absentee request.

Clerk to the Board of Commissioners
Call910-678-7771
Email: web.commissioners@co.cumberland.nc.us

Community Development – www.co.cumberland.nc.us/communitydevelopment.
Customers will be seen by appointment. Payments may be mailed to Cumberland County Community Development, 707 Executive Place, Fayetteville, NC 28305 or to P.O. Box 1829, Fayetteville, NC 28302.       
Call: 910-323-6112
Visit: www.co.cumberland.nc.us/communitydevelopment

Community Transportation program is limiting services to essential, non-emergency medical appointments and services
Call: 910-678-7619
Visit: www.co.cumberland.nc.us/transportation

County Attorney’s Office
Call: 910-678-7762

County Manager’s Office
Call: 910-678-7723 or 910-678-7726

Emergency Services 
Call: 910-321-6736
Email: emergencyservices2@co.cumberland.nc.us
Visit: www.co.cumberland.nc.us/emergencyservices

Engineering and Infrastructure
Call: 910-678-7636
Visit: www.co.cumberland.nc.us/engineering

Environmental Health
Call: 910-433-3690
Visit: www.co.cumberland.nc.us/environmentalhealth

Finance
Call: 910-678-7753
Email: 
CumberlandRisk@co.cumberland.nc.us
CumberlandPayables@co.cumberland.nc.us
CumberlandPurchasing@co.cumberland.nc.us
Cumberlandreceivables@co.cumberland.nc.us
Visit: www.co.cumberland.nc.us/finance

Human Resources – The County has suspended recruitment for vacant County positions.
Call: 910-678-7653
Email: web.hr@co.cumberland.nc.us
Visit: www.co.cumberland.nc.us/hr

Information Services Technology
Call: 910-323-6119
Visit: www.co.cumberland.nc.us/ist

Inspections – This includes central permitting, code enforcement, building inspections and community transportation.

Call: 910-678-7600
Visit: www.co.cumberland.nc.us/planning

Pre-Trial Services
Call: 910-677-5535

Public Information Office
Call: 910-438-4022
Email: cumberlandpio@co.cumberland.nc.us
Visit: www.co.cumberland.nc.us/pio

Public Utilities - Payments may be made online, by phone or by mail
Call: 910-678-7682
Email: publicutilities@co.cumberland.nc.us
Visit: www.co.cumberland.nc.us/utility 

Register of Deeds Office – Real estate recordings received electronically and by mail will be processed daily. Certified copies of birth, death and marriages will be processed by mail and through “Get Certificate Now” on our website at www.ccrod.org.

No marriage licenses will be issued until further notice. No Notary Oaths until further notice.

Call: 910-678-7775
Visit: www.ccrod.org for detailed information on operations.

Social Services - The Department of Social Services is closed to the public.  For detailed information on operations and services visit: www.ccdssnc.com.

Citizens may apply for Supplemental Food and Nutrition Assistance (Food Stamps) and Medicaid (adult and family) online. The most convenient method for applying for food stamps and Medicaid is to go to https://epass.nc.gov/CitizenPortal/application.do and use the online application tool called NC Electronic Pre-Assessment Screening (ePASS). 

DSS has NOT received any official information at this time regarding any COVID-19 Federal Aid including disaster SNAP benefits or individual payments.

Email:
Adult Medicaid: Medicaid_adult@ccdssnc.com
Children Medicaid: Medicaid_children@ccdssn.com
Food and Nutrition: Food_stamps@ccdssnc.com
Energy Program: Energyprogram@ccdssnc.com 
Work First Cash: Workfirst@ccdssnc.com
Daycare: Daycare@ccdssnc.com

Citizens can pick up applications Monday through Friday between 8 a.m. - 5 p.m. (times subject to change) at the DSS building, 1225 Ramsey St., Fayetteville.

Additional Phone Numbers: 
Child Protective Services: 910-677-2450
Adult Protective Services: 910-677-2388
Adult Services: Adult_services@ccdssnc.com
Domestic Violence: 910-677-2532

Tax Administration – Tax bills may be paid online and by mail

Call: 910-678-7507 - The phone line will be answered Monday-Thursday from 8 a.m. - 5 p.m.
Staff will not be in the office on Fridays. 
Visit: www.co.cumberland.nc.us/tax
Email addresses to contact the tax office:
taxweb@co.cumberland.nc.us
military@co.cumberland.nc.us
taxcollector@co.cumberland.nc.us

Workforce Development/NC Works Career Center – Call: 910-486-1010
State Website Visit: www.ncworks.gov 
Local Website Visit: www.co.cumberland.nc.us/ncworks

Unemployment Assistance in NC
The only way to file for unemployment in NC is through the Division of Employment Security. The website is www.des.nc.gov and the Customer Call Center is 888-737-0259. You may also email des.ui.customerservice@nccommerce.com.

The Customer Call Center can assist with claims, resetting accounts or passwords and answer specific questions.

Still need additional assistance? Send your name and last four of your social security number, contact number, best time to call and description of problem to ncworks.3500@nccommerce.com.

limited

Child Support – DHHS Customer Service Call Center: 1-800-992-9457
Email: cumberlandcse@co.cumberland.nc.us

Cooperative Extension

910-321-6860
Visit: www.cumberland.ces.ncsu.edu

Libraries – Fines and fees are waived until further notice. All book drops are closed. Please keep all checked-out materials until further notice.
Visit: www.cumberland.lib.nc.us  / resources available online

Planning
Visit: www.co.cumberland.nc.us/planning
Call: 910-678-7600

Services Senior Employment Program
Call: 910-321-6449

Soil and Water Conservation 

Visit: www.co.cumberland.nc.us/soilandwater

Veterans Services – Visit: www.co.cumberland.nc.us/veterans

Call: 910-677-2970 or 910-677-2971
Department of Veterans Affairs, Regional Office, Winston-Salem: 1-800-827-1000
North Carolina Department of Military & Veterans Affairs, State office; 910-778-5888
VA Website: www.VA.gov or www.ebenefits.va.gov